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Monday, October 23, 2017 


Help Desk

Frequently Asked Questions
Our most commonly asked questions (with answers!) are below. Your question isn't answered here? Contact Us or complete the Support Request form.

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General Webhosting (7)
1 How do I transfer my domain to JoltDigital's servers with little or no downtime?
2 What does it mean when I see my account gets some resource like unlimited mail boxes?
3 Is there any kind of content that is not allowed on a shared account?
4 What is the difference between Unix accounts and Windows accounts?
5 How do I change my billing information in HSphere?
6 How do I change my contact information in HSphere?
7 What is SSL?
Email (9)
1 My email doesn't work.
2 When I try to send email I get a rcpthosts error.
3 How do I login to webmail?
4 How do I enable antivirus on my email account?
5 How do I enable antispam on my email account and how does it work?
6 All of my settings are configured properly, but I still cannot send email. After a few minutes I get a connection error.
7 I used to have folders and messages listed in webmail, but now when I login I can no loger see my saved messages.
8 I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address.
9 Do you support SSL email
ASP (7)
1 How can I find the path to my website?
2 What are some of the connection strings to various databases?
3 How do I use CDOSYS?
4 How do I use CDONTS?
5 How can I return a directory of current page?
6 How can I place all form fields in to variables?
7 I need to setup a DSN for my ASP connection.
1 I can not connect to my database through Enterprise Manager
2 FTP through a stored procedure
3 Change ownership of a table through SQL
4 How do a write a stored procedure?
5 Is there a simple way to edit MSAccess databases without having to download, edit, then reupload it?
6 How do I make an encrypted connection to the mssql 2005 server through sql studio express?
FTP (4)
1   What is FTP and how does it work?
  FTP stand for File Transfer Protocol. It is a method of transferring files from one computer to another and is the defacto standard for transferring files to a web server on the internet.

FTP works by connecting your local computer running a FTP client to the webserver which is running a FTP server application. Once you connect you will be prompted for a username and password. This information is available through your hosting control panel under FTP manager. Under FTP manager you will also find your FTP quota. If for some reason you are unable to upload any files after connecting to the server be sure this quota is not maxed out. If so you may increase this quota without affecting the cost of your hosting. Please note, this quota is different then your disk space quota. Changing the disk quota can affect the cost of your hosting.

If you are unable to connect to the web server then try the following command from a command line On windows you get the command line with the following: start > run > cmd > enter (or command instead of cmd if running win95/98). Next type the following:

telnet 21

You should get a blank screen. If so then you were able to connect to the server. If you get an error such as could not connect then please make sure that port 21 is open on your firewall and try again.

To connect to a server through FTP you need 4 bits of information:
1. Username
2. Password
3. Hostname
4. FTP port
The first 3 (username, password, and hostname) may be found in your control panel under FTP manager. The FTP port at JoltDigital is the internet standard port 21.

There are multiple applications that can be used for FTP. We suggest the following applications:
Windows: FileZilla is a fast and reliable FTP client and server with lots of useful features and an intuitive interface.
Cost: Free
Download the setup.exe to your local machine and install like any other windows application

Mac: Fetch is an easy-to-use, full-featured FTP client for the Apple Macintosh.
Cost: 15 day free trial/$25 for license

*nix: Take your pick. Depending on the distribution being ran there are multiple applications with the OS at no cost.
2 When I FTP into my domain it connects but times out showing the directories or shows them very slowly.
3 Anonymous FTP users don't see the content of my directory.
4 How come my virtual FTP users can browse my root directory?
Unix Webhosting (2)
1 What is the path to Perl?
2 What is the path to sendmail?
Domain Names (11)
1 What is a domain name?
2 What does "register a domain name" mean?
3 What is involved in registering a domain name in .com, .net or .org?
4 Will my name and contact information be publicly available?
5 How long does a domain name registration last? Can it be renewed?
6 How long does it take to register or transfer a domain name?
7 How long does it take to register or transfer a domain name?
8 What are the rules for registration of .net and .org names?
9 Are .com, .net, and .org domain names available for registration on a global basis?
10 I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains?
11 What is a stopgap domain?

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