Our 99.9% Network Uptime Guarantee
Unlike other providers who claim to offer an uptime guarantee,
we offer a true uptime guarantee policy with compensation for
failure. While most hosting companies have vague to no information
on monitoring information, calculation on their uptime statistics,
and possible compensation, we spell out our responsibilities for
our clients with respect to uptime.
Network
JoltDigital/JoltHosting uses only redundant network components
and server grade hardware from multiple vendors to eliminate any
single point of failure. Our network is multi-homed through redundant
high-speed carriers providing fast, connectivity to our servers.We
colocate only in data centers that can provide redundant HVAC,
redundant UPSes, 24x7x365 secure access, and backup generators
to ensure uptime to each of our customers.
Support Guarantee
JoltDigital guarantees that an open trouble ticket or email sent
to support will be addressed within 6 hours from the time of arrival.
Support issues not responded to within that time limit will be
granted 5% off monthly charges for that account. Precedence will
always be given to down site and server reports.
Compensation For Failure
Some providers guarantee the uptime, but offer no compensation
for failure. Because we can stand behind our guarantee, we provide
our clients with a 10% discount for the month in which we fail
to meet our 99.9% Network Uptime Guarantee. Simply put, if a
client
hosted on one of our servers registers less than 99.9% for the
month, then at the end of the month the client will receive
a
10% discount for that month. This offer extends to dedicated
servers for hardware* and network availability. Colocation clients
are
extended this offer for network availability.
Indemnification
JoltDigital/JoltHosting shall not be held responsible for acts
of God or network issues outside the control of JoltDigital, Inc.
or companies with contractual obligations to JoltDigital, Inc.
These include, but are not limited to, natural disasters, acts
of terrorism, and issues with local ISPs or internet backbone
service disruptions.
*Downtime for dedicated servers due to a failed
hard drive is not covered if the srver does not have at least raid1.
