JoltDigital, Inc.

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Frequently Asked Questions
Our most commonly asked questions (with answers!) are below. Your question isn't answered here? Contact Us or complete the Support Request form.

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General Webhosting (7)
1	How do I transfer my domain to JoltDigital's servers with little or no downtime?
2	What does it mean when I see my account gets some resource like unlimited mail boxes?
3	Is there any kind of content that is not allowed on a shared account?
4	What is the difference between Unix accounts and Windows accounts?
5	How do I change my billing information in HSphere?
6	How do I change my contact information in HSphere?
7	What is SSL?

Email (9)
1	My email doesn't work.
2	When I try to send email I get a rcpthosts error.
3	How do I login to webmail?
4	How do I enable antivirus on my email account?
5	How do I enable antispam on my email account and how does it work?
6	All of my settings are configured properly, but I still cannot send email. After a few minutes I get a connection error.
7	I used to have folders and messages listed in webmail, but now when I login I can no loger see my saved messages.
8	I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address.
9	Do you support SSL email

ASP (7)
1	How can I find the path to my website?
2	What are some of the connection strings to various databases?
3	How do I use CDOSYS?
4	How do I use CDONTS?
5	How can I return a directory of current page?
6	How can I place all form fields in to variables?
7	I need to setup a DSN for my ASP connection.

MSSQL (6)
1	I can not connect to my database through Enterprise Manager
2	FTP through a stored procedure
3	Change ownership of a table through SQL
4	How do a write a stored procedure?
5	Is there a simple way to edit MSAccess databases without having to download, edit, then reupload it?
6	How do I make an encrypted connection to the mssql 2005 server through sql studio express?

FTP (4)
1	What is FTP and how does it work?
2	When I FTP into my domain it connects but times out showing the directories or shows them very slowly.
3	Anonymous FTP users don't see the content of my directory.
4	How come my virtual FTP users can browse my root directory?

Unix Webhosting (2)
1	What is the path to Perl?
2	What is the path to sendmail?

Domain Names (11)
1	What is a domain name?
2	What does "register a domain name" mean?
3	What is involved in registering a domain name in .com, .net or .org?
4	Will my name and contact information be publicly available?
5	How long does a domain name registration last? Can it be renewed?
6	How long does it take to register or transfer a domain name?
7	How long does it take to register or transfer a domain name?
8	What are the rules for registration of .net and .org names?
9	Are .com, .net, and .org domain names available for registration on a global basis?
10	I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains?
11	What is a stopgap domain?
	A stopgap domain allows you to use hosting if you don`t have a domain name. If you register with a stopgap domain, you will get a domain name like "loginname.u1.joltdigital.com". You can create your own web-site and access it with either the IP (if the IP is dedicated) or the above domain name. This kind of domain doesn`t have any registration records in the DNS.