JoltDigital, Inc.

Help Desk

Frequently Asked Questions
Our most commonly asked questions (with answers!) are below. Your question isn't answered here? Contact Us or complete the Support Request form.

Support Request

FAQ

Control Panel Docs

Support Survey

Development Tools & Tutorials

Service Level Agreement

General Webhosting (7)
1	How do I transfer my domain to JoltDigital's servers with little or no downtime?
2	What does it mean when I see my account gets some resource like unlimited mail boxes?
3	Is there any kind of content that is not allowed on a shared account?
4	What is the difference between Unix accounts and Windows accounts?
5	How do I change my billing information in HSphere?
6	How do I change my contact information in HSphere?
7	What is SSL?

Email (9)
1	My email doesn't work.
2	When I try to send email I get a rcpthosts error.
3	How do I login to webmail?
4	How do I enable antivirus on my email account?
5	How do I enable antispam on my email account and how does it work?
6	All of my settings are configured properly, but I still cannot send email. After a few minutes I get a connection error.
7	I used to have folders and messages listed in webmail, but now when I login I can no loger see my saved messages.
8	I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address.
9	Do you support SSL email

ASP (7)
1	How can I find the path to my website?
2	What are some of the connection strings to various databases?
3	How do I use CDOSYS?
4	How do I use CDONTS?
5	How can I return a directory of current page?
6	How can I place all form fields in to variables?
7	I need to setup a DSN for my ASP connection.

MSSQL (6)
1	I can not connect to my database through Enterprise Manager
	JoltDigital has blocked port 1433 from outside connections at our firewall. Instead we only allow connections to MSSQL on an alternative port. You will need to set your connection for port 14330 instead. This can be done in one or two ways. 1. When registering the server through Enterprise Manager enter something like the following for the server name sql2k1.joltdigital.com,14330 The comma port number after the SQL server name will connect you on the alternative port 2. Under Client Network Utilities for SQL server specify port 14330 in an alias definition for a server Please note: You do not need to make these changes to your applications. Inside the firewall scripts that connect to the SQL server such as asp connections strings can still use the default port 1433 without issue.
2	FTP through a stored procedure
3	Change ownership of a table through SQL
4	How do a write a stored procedure?
5	Is there a simple way to edit MSAccess databases without having to download, edit, then reupload it?
6	How do I make an encrypted connection to the mssql 2005 server through sql studio express?

FTP (4)
1	What is FTP and how does it work?
2	When I FTP into my domain it connects but times out showing the directories or shows them very slowly.
3	Anonymous FTP users don't see the content of my directory.
4	How come my virtual FTP users can browse my root directory?

Unix Webhosting (2)
1	What is the path to Perl?
2	What is the path to sendmail?

Domain Names (11)
1	What is a domain name?
2	What does "register a domain name" mean?
3	What is involved in registering a domain name in .com, .net or .org?
4	Will my name and contact information be publicly available?
5	How long does a domain name registration last? Can it be renewed?
6	How long does it take to register or transfer a domain name?
7	How long does it take to register or transfer a domain name?
8	What are the rules for registration of .net and .org names?
9	Are .com, .net, and .org domain names available for registration on a global basis?
10	I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains?
11	What is a stopgap domain?