| Email (9) |
| 1 |
My email doesn't work. |
| 2 |
When I try to send email I get a rcpthosts error. |
| 3 |
How do I login to webmail? |
| 4 |
How do I enable antivirus on my email account? |
| 5 |
How do I enable antispam on my email account and how does it work? |
| |
From your control panel go in to the email manager screen and select the antispam icon by the mail
account you wish to edit. If you do not see the icon then click the email address on the screen and
check the box for antispam.
Our mail servers use a combination of Spam Assassin and white/black list filtering. From your
antispam screen in your email control panel you can set the sensitivity of the filter. Spam Assassin
works by scoring an email based on keyword phrases contained in the email message. If it finds that
the message scores a total greater then the level of the filter then it treats the message as spam.
What happens next is based on additional settings in your antispam screen in the control panel.
There are three choices on how to handle something tagged as spam:
1. Mark the subject with the word spam and deliver the message.
2. Delete the message. (Once deleted the message can not be recovered.)
3. Move the spam to a different mail box.
If there is an email you always want to receive no matter how it scored in Spam Assassin, then that
is where the white list is used. If you place an email address in the white list, messages
from that email address will always pass through without getting tagged. Conversely, if you want
messages from a domain or mailbox always to be tagged spam, then place it in the black list.
There are also certain filters that are in use before a message even reaches the mail server. These
include virus scans and rbl lookups on the sending mail server. If a mail server is found to be a
known spam source then the message is automatically deleted. |
| 6 |
All of my settings are configured properly, but I still cannot send email.
After a few minutes I get a connection error. |
| 7 |
I used to have folders and messages listed in webmail, but now when I
login I can no loger see my saved messages. |
| 8 |
I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address. |
| 9 |
Do you support SSL email |
